Privacy Policy

1. About This Policy

This Privacy Policy explains how Freshkneeon ("we", "us", "our"), operated from the address of Wellness Council of America (WELCOA), 1700 Farnam Street, Suite 1000, Omaha, NE 68102, USA, collects, uses, stores, and protects the personal data of individuals ("you") who visit and interact with our website at https://freshkneeon.world.

We are committed to complying with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all applicable US federal and state privacy laws. By using our website, you acknowledge that you have read this policy.

2. Data Controller

Name: Freshkneeon
Operating address: Wellness Council of America (WELCOA), 1700 Farnam Street, Suite 1000, Omaha, NE 68102, USA
Phone: +1 402 827 3590
Email: supportcenter@freshkneeon.world

3. Personal Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: When you complete our contact form, we collect your name, email address, and the content of your message.
• Cookies and technical data: When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device type, pages visited, and referring URLs. This is collected through cookies and similar technologies. See our Cookie Policy for full details.

We do not collect sensitive personal data (such as health data, financial data, or government-issued identifiers), and we do not knowingly collect data from children under the age of 16.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data on the following legal bases:

• Consent (Article 6(1)(a) GDPR): For optional analytics and marketing cookies, and for contact form submissions where explicit consent is provided.
• Legitimate interests (Article 6(1)(f) GDPR): For essential website security, fraud prevention, and basic technical analytics necessary to maintain site functionality.
• Legal obligation (Article 6(1)(c) GDPR): Where processing is required to comply with applicable law.

5. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to messages and enquiries submitted through our contact form.
• To analyze website usage and improve the content and user experience of our site.
• To maintain the security and technical performance of our website.
• To comply with legal obligations and respond to lawful requests from authorities.

We do not use your personal data for automated decision-making or profiling.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers in the following circumstances:

• Hosting providers: Our website is hosted on third-party servers. These providers process data solely on our behalf under data processing agreements.
• Analytics providers: If you have consented to analytics cookies, data may be shared with analytics service providers to help us understand site usage.
• Legal requirements: We may disclose your data if required to do so by law or in response to a valid legal request.

Any third parties with whom we share data are contractually required to protect it in accordance with applicable privacy law.

7. International Transfers

Our operations are based in the United States. If you are accessing our website from outside the US, please be aware that your data may be transferred to, stored in, and processed in the US. For transfers from the EEA, we rely on appropriate safeguards including Standard Contractual Clauses where required.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected:

• Contact form data: Retained for up to 12 months from the date of submission, or until the enquiry is fully resolved.
• Analytics data: Retained for up to 24 months in aggregated or pseudonymised form.
• Cookie preference records: Retained for up to 12 months.

After these periods, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: To request that we limit the way we use your data.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• California residents: Under the CCPA, California residents have the right to know what personal data is collected, the right to delete, and the right to opt out of the sale of personal data (we do not sell personal data).

To exercise any of these rights, please contact us at supportcenter@freshkneeon.world. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website operates exclusively over HTTPS. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acknowledgement of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Freshkneeon
c/o WELCOA, 1700 Farnam Street, Suite 1000, Omaha, NE 68102, USA
Phone: +1 402 827 3590
Email: supportcenter@freshkneeon.world